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Archana Sridhar reminded her audience that loss of control can be a plus for your organization online, because as you open up more to your users, they can tell you more about your organization and more about the different needs they have;

This presentation was terrific because I learned more about using social media tools to increase my capacity to network, collaborate, manage, monitor, build and sustain my business.

My charity rocks, it’s a rooting tooting, awesome, knock em dead, rock and roll, sweet baby James of a charity. Maybe not his exact words, but Robert’s genuine passion, sincerity, pride, anger and commitment flowed through every word he uttered in his keynote.